Customer service intelligence.

Industry: financial services. Published results: 50% ticket time reduced and 85% first-contact resolution. The finance solution page also publishes 85% first-contact resolution and an 80% efficiency gain on its scoped workflow. The client is unnamed on the site.

Problem. Service teams in regulated finance spend the ticket on lookup and policy wording, and the answer still has to be explainable. A fluent model that cannot show its source is not an improvement.

Approach. QDEX implemented customer-service intelligence on the firm's own knowledge, with traceability as a requirement rather than a feature flag. The finance solution states the rule we build to: every model decision explainable, every disclosure logged, every response mapped to policy. Agents in that path are candidates for a MrProbe compliance probe before customers see them.

Result. 50% less time on the ticket and 85% first-contact resolution, as published on the case card. No assets under management, no NPS, and no bank name are added here.

QDEX Consulting is the consultancy behind the engagement and the maker of MrProbe and Sniffr.ai. Contact sales@qdexconsulting.com to scope a similar workflow.